Abacus’ response to COVID-19

  • March 30, 2020

The complications resulting from the COVID-19 pandemic are evolving at a rapid pace. As new information becomes available, we will continue to adapt to how we manage our business. Accordingly – we will communicate these changes to you. Our top priority is to look after our practitioners and our clients.

We request that you continue to communicate with us regarding your questions and needs during this time so that we can do our best to continue to deliver the high-quality service that you are accustomed to.

As of today, Abacus Group is taking the following actions to minimize the potential impact of COVID-19:

Day-to-day operations:

We have mandated that our employees work remotely, except for critical business functions, whereby staff will only be situated in our office location on a rotational basis. 

We continue to be equipped with all the tools and technology necessary to work remotely and will continue to bring value to your organization with the least disruption possible.

Meetings:

We recommend that you follow the best practices outlined by the Government of Canada to ensure your safety, as well as the safety of our practitioners. Where possible, we are taking a virtual approach to meetings to continue to service and accommodate your needs.

Client correspondence and deliverables:

We are excited to announce that we have expanded our practice management system to include a firm Portal, which can securely share documents, data, reports, authorization forms and financial statements electronically. We will begin implementing DocuSign technology to enable the electronic signing of documents that you have previously been signing in-person. 

The Portal can also be used by clients to upload documents, reports, and supporting documentation to us.  Alternatively, you may continue to e-mail us documents directly to info@abacusgroup.ca

Travel:

We require our employees to avoid non-essential work travel, except in rare cases. We are happy to work with you to arrange alternative ways to meet as well as make use of technology to better facilitate those discussions. On a case-by-case basis, we are still equipped to meet with you in-person, however, this is discouraged by our regulatory institute. 

Have questions?

If you are looking for more information regarding Abacus’ response, please consult our website at abacusgroup.ca or reach out directly to Gus Patel, Partner, gus@abacusgroup.ca, 1-437-993-0160.

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