Frequently Asked Questions

Can you represent me if I get audited by the CRA?
Yes, we can provide you all the necessary assistance in case of the CRA audit.

We encourage all our clients to participate in Audit Shield Fee Waiver Service which is insurance that covers all the professional fees incurred as a result of audit activity. Based on our experience so far, Audit Shield is a cost-effective protection and assistance against the costs that might occur should the CRA or other revenue authority conduct an audit, enquiry, investigation or review.

To learn more about the Audit Shield Fee Waiver Service and fees, please contact us.
What are the tax instalments and how do I pay those?
Installments are periodic income tax payments that you may have to pay on certain dates throughout the year rather than paying a lump sum on the filing date. The CRA may notify individuals or businesses as to what their installment obligations are for the upcoming fiscal year. Contact your practitioner if you have any questions about your installment payments.
How do I pay monies owed to the CRA?
CRA offers several options of making a payment. Please visit this website to determine which option is most suitable for you and find detailed payment instructions. We cannot process payments on behalf of the CRA.
How can I access my CRA tax information?
In order to view and manage your personal tax affairs online (such as tracking your refunds, viewing or changing your returns, checking your benefit payments or RRSP limit), you can directly access your CRA account.

Step-by-step instructions on how to register for CRA’s My Account can be found here and more information about My Account as well as list of services provided can be found here.
How do I pay my invoice?
We offer a variety of options for you to pay your bill:


  1. 1. Through our website, using a Credit Card:

    For your convenience, we have a Payment Portal on our website:

    It is a simple, secure, and trusted solution to process your payment. You will be asked to provide your 4-digit invoice number (located on the top right corner of your invoice).

    The amount owing will be filled up automatically, as per your invoice.

    Should you choose to proceed with your payment, you will be asked for your credit card number, expiry date and CVC number (Card Verification Code). Once you agree to the website’s terms and conditions, you will be able to finalize your payment.

    Printing the page, after completing payment, will serve as your payment receipt.


  2. 2. Through wire transfer or electronic funds transfer:

    Another way to pay your invoice is through a wire transfer. If you are planning to pay your invoice via bank wire, it is important to provide the appropriate information to your bank in order to avoid delays in the transmittal of funds. Please contact us to receive wire transfer instructions.
    Please be aware that there may be transfer fees required by your financial institution, in addition to the amounts owing.

    After you complete a wire transfer, you will receive a receipt from your financial institution. Please send a copy of this receipt by e-mail to us. If you are unable to send a receipt, please send an e- mail including your invoice number, date of the transfer and amount of the transfer.

    We accept payments in U.S. dollars.


  3. 3. Through Interac e-Transfer:

    Should you choose to pay your bill through Interac e-Transfer, please use our general e-mail inbox, and provide the invoice number as well as the password.


  4. 4. By cheque:

    You can pay your bill by mailing a cheque payable to “Abacus Group” to our address:

    287 Macpherson Ave.
    Suite #202
    Toronto, ON
    M4V 1A4
What are your fees?
We pride ourselves on providing clients a value-for-fixed fee approach, rather than hourly billing. Thanks to that, you will know exactly how much you will be spending. We work with the latest software solutions which will allow you to benefit from best practices, saving time, and the best pricing.

Please feel free to contact us to discuss how we can assist you and your business in growing.
Are my documents safe?
Our Client Portal utilizes a top-notch security system and robust encryption algorithms. No third parties will be able to access your documents without your consent.
Can I DocuSign my documents via the portal?
Yes, you can DocuSign your documents using our portal as well as request signatures from others. According to the Personal Information Protection and Electronic Documents Act (PIPEDA), your e-signatures will enjoy the same legal status as wet-ink signatures on any document.

Please have a look at this video to see how you can add your digital signature in iFirm.
Electronic receipt via our client portal
We have a dedicated portal, which is a secure platform to share, store, exchange and sign documents online. This is our preferred method of receiving and sending sensitive documents. Clients are encouraged to reach out to us if they require access to a portal specific to their engagement.

Benefits of the portal include:
  • Share documents without worrying about the e-mail size limits and security.
  • Access and manage your documents at any time, stored in one, secure location.
  • DocuSign your documents, saving your most valuable resource – time.
  • Manage your budget by cutting courier fees as well as document management costs.
  • Reduce the paper costs and waste, by opting for the eco-friendly choice.

Please have a look at this video guide to CCH iFirm Portal.

You can also read detailed instructions on how to register for and access your Portal.
Means of communication
We are available by e-mail, phone, and fax during our business hours. If you leave a message, we will endeavor to respond to you at our earliest opportunity.

We can receive paper documents and electronic media at our office address, however, as a result of the COVID-19 pandemic, and in order to support physical distancing and prevent the spread of the virus, we have put emphasis on receiving data electronically.

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